Returns, Refunds & Exchanges

• Any return must be initiated within 10 days of receipt of the frame by emailing us.
• All returned packages must be received within 30 days of the date your order shipped from us.
• Refunds can only be issued to your original payment method.
• We do not have an “exchange” process – simply return your item and place a new order for the alternate item.
• We will refund the original order as appropriate.
• Shipping is non-refundable, except in cases where we have made a shipping error.
• All payments, including deposits for bicycle frames and bicycle components, are non-refundable.
• We will only exchange incorrect, defective, or damaged (from shipping) products.
• Damage caused by shipping, or incorrect or defective products must be reported and documented within 3 days of receipt.
• Other visible defects or cosmetic blemishes must be reported and documented within 3 days of receipt of the frame.
• If blemishes are disclosed and discounted by Rooted Bicycle Co before shipment, and the buyer agrees to accept shipment regardless, said blemishes are not grounds for returns at a later date.
• Any frames that are reported as being damaged or blemished must be re-packed and ready for return shipping within 10 business days. We will arrange for the return shipment.
• Returned blemished or defective frames that show any signs of use will not be exchanged.